We strive to ensure that our customers are satisfied with their purchases. If you are not entirely happy with your order, we are here to help. Please read our refund policy below to understand your options.

**1. Refund eligibility**

1.1. **Time Frame**: You have 30 days from the date of receiving your item to request a refund.

1.2. **Condition**: Upon receipt of the proof submitted by the customer, the refund will be made within 1 working day after receipt of the goods.

1.3. **Proof of Purchase**: A valid receipt or proof of purchase is required for all refunds.

**2. How to Initiate a Refund**

2.1. **Contact Us**: To initiate a refund, please contact our customer service team at [Your Contact Information] with your order number.

**3. Refund Process**

3.1. **Refund Method**: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

3.2. **Refund**: Full refund, returns received do not affect secondary sales.  Partial refund, according to the return damage of the product refund.

**4. Exceptions**

4.1. **Final Sale Items**: Items marked as "final sale" are not eligible for refund.

4.2. **Damaged or Defective Items**: If you receive a damaged or defective item, please contact us immediately. We will provide a refund, depending on availabili.

Contact us : customer-service@bozmall.com

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at customer-service@bozmall.com.

Please contact our Customer service at customer-service@bozmall.com to get the return address.